RETURN PLATFORM

Turn returns into a service customers trust.

Give your customers a smooth returns process, whilst your team or logistics partner manages returns policies, labels, tracking, checks and refunds from a single platform.

Book a Demo See the business value

Customer preparing an online return at home

YOUR BRAND

Start your return

Tell us about your order.

Order number

BYL-10482✓

Email or postcode

customer@example.com✓

YOUR BRAND🇬🇧 English

What would you like to return?

2Items eligible for return

Return reason

Size was not right

1Item not eligible for return

YOUR BRAND

Choose what happens next

Available options follow your return policy.

ExchangeChoose another size or itemSelected

Store creditKeep value with your brand

RefundReturn to the original payment method

YOUR BRAND

Choose a return method

Methods are configured for your market.

Drop-off pointBring the parcel to a nearby locationSelected

Home collectionArrange collection from your address

Return to storeAvailable when enabled by the retailer

YOUR BRAND

Your return is ready

Use this QR code at the drop-off point.

Return RMA-5612 QR / LABEL READY

Return createdNOW

Drop off parcelNEXT

Track and resolveLIVE

Swipe the phone or tap a step to explore the journey.

BUSINESS VALUE

Deliver a return experience that works for everyone.

Customers get speed and simplicity. Your business gets visibility, flexibility and control across the entire journey.

01 / EXPERIENCE

Effortless mobile returns

Customers identify an order, choose an item and complete the return without a support-heavy manual process.

Order identifiedeligible

Reason capturedconfigured

QR readymobile

02 / REVENUE

Retain more value

Configurable resolution options let a brand offer an exchange or store credit when those choices fit its policy.

Exchangeenabled

Store creditavailable

Refundpolicy-based

03 / OPERATIONS

Reduce manual work

Eligibility, reasons, methods, labels and statuses move through one structured workflow instead of disconnected messages.

Workflow statuslive

04 / GROWTH

Launch a white-label service

Logistics providers can operate a branded returns proposition for their market while ByLogic supplies the SaaS layer and integrations.

Brand themeconfigured

Market ruleslocal

Partner operationconnected

BEHIND THE PORTAL

One control layer for every return.

The mobile journey stays simple because policies, status and operational work are structured behind it.

Configure eligibility, return reasons, resolutions and market-specific methods.
Generate labels or QR codes and keep the customer informed with live status.
Route work to the retailer, warehouse or connected logistics partner.
Inspect returned items and close exchange, credit or refund outcomes.

BL Return Platform● operation connected

Return operations

All markets · Current view

New requests24

In transit18

To inspect7

ReturnResolutionStatusOwner

RMA-5612ExchangeIn transitPartner hub

RMA-5613Store creditInspectedWarehouse

RMA-5614RefundLabel readyCustomer

RMA-5615ExchangeResolvedRetailer

Policy ruleOffer available resolutions

MARKET = UKITEM = ELIGIBLEWINDOW ≤ POLICY

White-label controlCustomer portal theme

LOGOCOLORSCONTENTDOMAINS

HOW IT WORKS

A clear three-part model for brands, logistics providers and their customers.

01 / CONFIGURE

Customize to fit your brand

Define return policies, eligibility, reasons, resolutions and methods. Apply the right brand identity and market settings to the portal.

02 / CUSTOMER

Seamless returns for customers

Customers initiate a return on mobile, choose from configured options and receive the correct label or QR code in one guided journey.

03 / OPERATE

Track and process effortlessly

Your team or logistics partner follows every status, handles inspection and resolves the return through a connected operational workflow.

SETUP & INTEGRATIONS

Easy to set up and connect with your existing tools.

ByLogic can connect the return journey to popular platforms and partners through APIs, webhooks and configured integrations.

01 — 04

Popular integration targets.

Availability depends on setup

01 / COMMERCE

E-commerce platforms

Shopify

WooCommerce

Adobe Commerce

BigCommerce

OrdersProductsCustomersReturns

02 / CRM

CRM systems

Salesforce

HubSpot

Dynamics 365

Zoho CRM

Customer dataCasesRefund statusNotifications

03 / CARRIERS

Logistics operators

DHL

DPD

UPS

FedEx

InPost

Nova Poshta

LabelsQR codesTrackingPickups

04 / DELIVERY SYSTEMS

Delivery management systems

SAP TM

Oracle OTM

nShift

ShipStation

ShipmentsRoutingEventsProof of delivery

BOOK A RETURNS DEMO

See how Return Platform fits your market and operation.

Tell us whether you are building a better returns experience for your brand or launching a white-label service as a logistics provider.